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UniBells offers UniPBX services for all businesses and customers
that want to utilize high-end PBX Auto Attendant services without
purchasing an expensive PBX system. With Virtual Office entrepreneurs
and businessmen can represent their offerings in a professional
manner with very low monetary investment.
The Virtual Office system can be easily customized via Web to
allow each subscriber to custom tailor their Virtual Office
presentation. For example, subscribers can change the basic
menu system selection and enter the destination numbers that
will be connected upon callers? Selection.
Supported customization options include: Sales, Support, Accounting,
Business Development, Marketing, Customer Service, Vendor Relations,
Order Status, and Operator extensions. Once a caller enters
the desired selection they will be connected to the phone number
on file which is setup by the subscriber (for example, a subscriber
may want to redirect all sales call to his mobile number to
be constantly within reach).
The system supports both Male and Female IVR prompts and time-based
IVR response (for example, during the night the callers will
hear that the Virtual Office is closed) to provide sufficient
level of customization. Virtual Office can be successfully used
for Outsourcing and Offshore Customer Service Centers by simply
forwarding the selection to an international call center number.
UniPBX service provides an unique business solution allowing
you to perform automated answering and call routing similar
to an expensive PBX system, without the need to tied up financial
resources in costly hardware. UniPBX is entirely online. To
you it means that you have full control over your system at
all times.
Configuring UniPBX is a straight forward process involving just
a few simple steps. The configuration is achieved through the
Virtual Office Menu Management page and it only involves specifying
the parameters that influence the behavior of the Virtual Office.
To create and configure a UniPBX service :
1. Login to your account by going to www.UniBells.com
2. From the left - hand side menu, select Virtual Office. The
Virtual Office Management page will load
3. To configure your conference room refer to the table below
for explanation of each conference field. |
| Using UniPBX Virtual Office
|
| UniPBX Virtual Office service utilized a high-end
online manageable PBX Auto Attendant services allowing you to
create a corporate feeling to your business organization. The
Virtual Office Auto Attendant is comprised of several menus
allowing subscribers to change the basic menu system selection
and enter the destination numbers that will connect the caller
to the specific department within the Virtual Office. |
The Virtual Office Call Flow is as follows :
1. Caller calls the Virtual Office.
2. Virtual Office greets the caller and plays the enabled
department selections. Supported selections are: |
- Sales
- Support
- Accounting
- Business Development
- Marketing
- Customer Service
- Vendor Relations
- Order Status
- Operator
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3. Caller makes a valid selection.
4. The system forwards the call to the number assigned
to the selection.
5. The subscriber hears the caller selection identification
and decides how to respond to the call.
6. Both parties are connected. |
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| Managing UniPBX Virtual Office
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| Managing UniPBX Virtual Office is quite easy
and intuitive. There are only a few steps you need to do. They
are : |
1. Decide how many extensions you will need and have
a corresponding number assigned to them.
2. Create time-based rules for the operation of the IVR
menu UniBells Virtual Office supports both business-hours
and after-hours time rules
3. Activate the setting by clicking the "Update Virtual
Office Profile" button. |
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| UniPhone PBX DTMF Programming
Commands |
| Command Description
|
Command
Value |
Call Forward
Forwards a call to another number |
*1* xxx-xxx-xxxx # , where xxx-xxx-xxxx
is the number your call will be forwarded to |
Call Forward Disable
Disables call forward |
*1*# |
Call Hold
Puts an already established call on hold |
## |
Call Hold Retrieve
Retrieves a call that has been placed on hold |
*# |
Call Park to Known Extension
This function allows you to park an active call at a specific
(known) extension number and then retrieve it from another phone.
|
# xxx # , where xxx is the known
extension number |
Retrieving Call Parked Number
Retrieves a parked call |
Dial the park number extension
(xxx) Press the # key |
Call Screening Enable/Disable
Enables or Disables Call Screening |
*3# |
Caller ID Hide/Show
When this feature is enabled the user can initiate an anonymous
(caller id hide) or unanonymous (caller id show) call |
*2# |
Call Waiting Enable/Disable
When this function is enabled an incoming call will be placed
in a waiting state for a certain time period. |
*70# |
DND On/Off
The DND (Do-Not-Disturb) functionality allows or prevents incoming
calls from ringing at your phone. |
*5# |
Last Number Redial
Calls your last dialed number again |
*4# |
Last Incoming
Call Dial Calls your last incoming call again, press: |
*69# |
Log-In / Log-Out Agent
Logs-in or logs-out an agent |
ID*# , where ID is the agents
unique identification number |
Recording On/Off
Enables (On) or disables (Off) call recording |
*6# |
Speed Dial
This function allows you to dial up to 10 stored speed dial
numbers. A Speed Dial number is a number that allows you to
initiate a call by pressing just one button. |
*0 x # , where X denotes the
digits assigned to the speed dial number |
Transfer a Call
Transfers an active call to an existing PBX number |
# xxx-xxx-xxxx # , where xxx-xxx-xxxx
denotes the number the call will be transferred to. |
| Disable PBX functionalities |
*68 |
| Announce Caller ID |
*21 |
| UniPhone PBX Programming Commands
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| Command Description
|
Command
Value |
| Extension Number |
Specifies the PBX Extension
number that will be used for creating the profile. |
| Directory Name Dialing Initials |
Specifies the name of the directory
dialing. |
| Status |
Indicates whether the PBX Extension
has been activated or not. |
| Enable DND |
When checked, DND (Do Not Disturb)
will be activated. DND allows users to block incoming calls
from ringing their terminal. |
| Hide Caller ID |
When checked, Caller ID will
not be displayed. If Caller ID is not displayed users will be
able to initiate anonymous calls. |
| Enable Call Waiting |
When checked, call waiting will
be enabled. The feature allows incoming calls to be placed in
a waiting state for a certain time period. |
| Enable Call Screening |
When checked, call screen will
be enabled. |
| Enable Call Recording |
When checked, call recording
will be enabled. |
| Enable SMS Notification |
When checked SMS notification
will be enabled. |
| GSM Number |
Allows you to enter a GSM number.
|
| Forward |
Specifies a set of conditions
for which call forward will be enabled.
Available options are:
1. Disable
2. If Busy/No Answer
3. If Busy
4. If No Answer |
| Forced DND Rule |
Indicates the DND rule forced
upon the PBX Extension. |
| Forward Number |
Specifies the forward number
used. |
| Voicemail Number |
Specifies the voicemail number
used. |
| Enable Voicemail |
When checked, voicemail will
be enabled. |
| Speed Dials |
Defines a set of speed dial
numbers used for faster dialing.
Speed dial numbers could be defined in the following manner
:
1=1221843553;2=67823121 ,where the number to the left of the
equal (=) sign represents the speed-dial number that needs to
be called. |
| White List |
Numbers When specified, white
list numbers will override DND. |
| Black List Numbers |
When specified, black list
numbers will force DND. |
| Description |
Allows a short description (up
to 71 characters) of the call filter to be entered. |
| UniPBX Virtual Office Programming
Commands |
| Command Description
|
Command
Value |
| Service Number |
Denotes the Service Number assigned
to the Virtual Office Service |
| Voice Gender |
Specifies the voice gender that
will be used for playing the auto-attendant messages. |
| Enable 1# for Sales |
This is the first selection
of the auto-attendant menu. When selected the "For Sales
press 1" message will be played when the customer dials
the Virtual Office Service Number. If the customer selects this
option, he/she will be connected to the phone number specified
against the field. |
| Enable 2# for Support |
This is the second selection
of the auto-attendant menu. When selected the "For Support
press 2" message will be played when the customer dials
the Virtual Office Service Number. If the customer selects this
option, he/she will be connected to the phone number specified
against the field. |
| Enable 3# for Accounting |
This is the third selection
of the auto-attendant menu. When selected the "For Accounting
press 3" message will be played when the customer dials
the Virtual Office Service Number. If the customer selects this
option, he/she will be connected to the phone number specified
against the field. |
| Enable 4# for Business |
Development This is the fourth
selection of the auto-attendant menu. When selected the "For
Business Development press 4" message will be played when
the customer dials the Virtual Office Service Number. If the
customer selects this option, he/she will be connected to the
phone number specified against the field. |
| Enable 5# for Marketing |
This is the fifth selection
of the auto-attendant menu. When selected the "For Marketing
press 5" message will be played when the customer dials
the Virtual Office Service Number. If the customer selects this
option, he/she will be connected to the phone number specified
against the field. |
| Enable 6# for Customer Service |
This is the sixth selection
of the auto-attendant menu. When selected the "For Customer
Service press 6" message will be played when the customer
dials the Virtual Office Service Number. If the customer selects
this option, he/she will be connected to the phone number specified
against the field. |
| Enable 7# for Vendor Relations |
This is the seventh selection
of the auto-attendant menu. When selected the "For Vendor
Relations press 7" message will be played when the customer
dials the Virtual Office Service Number. If the customer selects
this option, he/she will be connected to the phone number specified
against the field. |
| Enable 8# for Order Status |
This is the eight selection
of the auto-attendant menu. When selected the "To check
order status press 8" message will be played when the customer
dials the Virtual Office Service Number. If the customer selects
this option, he/she will be connected to the phone number specified
against the field. |
| Enable 9# Repeat Menu |
This is the ninth selection
of the auto-attendant menu. When selected the "To repeat
this menu press 9" message will be played when the customer
dials the Virtual Office Service Number. If the customer selects
this option, he/she will be able to hear all available selections
again. |
| Enable 0# for Agent/Receptions |
This is the last selection of
the auto-attendant menu. When selected the "To speak to
an Agent press 0" message will be played when the customer
dials the Virtual Office Service Number. If the customer selects
this option, he/she will be able to hear all available selections
again. |
| Business Days |
Indicates the business days
for which your Virtual Office Service will be active. |
| Business Hours |
Designates the Business Hours
during which your Virtual Office Service will be available.
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| Time Zone |
Denotes the Time Zone you want
your Virtual Office Service to operate in. |
| Test UniPBX Virtual Office |
From USA : 1-562-645-7070, From KOREA : 0707-044-0000
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