UNIPHONE SERVICE UNICONFERENCE SERVICE UNIPBX SERVICE UNICALLBACK SERVICE    UNICALLING CARD SERVICE UNISMS SERVICE SUPPORT   UNICALLBACK SERVICE UniBells offers a large variety of callback services based on various authentication models. Call-back is commonly used in countries where it is difficult to originate calls due to regulatory or service cost problems. In addition, call-back allows subscribers that travel to have global access to low long-distance and international calling rates anywhere in the world. For example, if you travel overseas and need to make a call, simply log into the user portal web site and enter your current phone number and the system will call you right back. Future5 offers a large variety of call-back services based on various authentication methods. Among those methods are: Web, Email, Caller ID, SMS, PIN, and SMS DID. The most common call-back methods are SMS and Web call-back. Once the system calls the subscriber at his current phone, it prompts the subscriber for a destination number (if not already provided) and then connects the call.     MAIN FEATURES : • Global Access to low rate calling • Web Call-Back • Email Call-Back • SMS/GSM Call-Back • PIN Authenticated Call-Back • Multi-Call support (allows multiple calls to be made with one callback request) • Speed Dial support • Distinctive Ringing support • Support for Extension Numbers (two-stage callback dialing) such as room numbers in hotels CALL FLOWS : Web Call-Back Flow 1. The caller logs into the web site. 2. The caller enters the call back request information such as the number to get the call-back to and the number to be connected to. 3. The caller requests a call-back. 4. The system calls back and connects the origination and termination numbers. Email Call-Back Flow 1. The caller sends an email to a designated email address with proper PIN, Source Number, and Destination Number information. 2. The system receives the email and connects the origination and termination numbers. SMS/GSM Call-Back Call Flow 1. The caller sends a SMS to a designated SMS number with proper PIN, Source Number, and Destination Number information. 2. The system receives the SMS and connects the origination and termination numbers. PIN Call-Back Call Flow 1. The caller calls the listed number. 2. The caller enters their PIN. 3. The caller hangs-up or enters the number to receive the call. 4. The system calls back the caller. 5. The caller dials the destination number. HOW IT WORKS : Callback is a free facility which sets up a telephone call from UniBells call center to you. Please, read this advice if you have not used this service before: To initiate a callback request: 1. Specify the calling number the system should call you back at. 2. Enter the destination number the system should connect you to. 3. Click on the Request Call Back button As soon as you click on the Request Call Back button the system will trigger a callback request and your telephone should ring almost immediately. Then you will be connected to the specified by you destination number and be able to converse to the selected party.

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